Return Policy

Product quality and customer satisfaction is important to us. All items are inspected before leaving our hands. In the event that something happens during shipping, please contact us within 5 days of delivery. We will arrange for replacement or refund of the damaged good(s).

Please email us at shima@shimaboutique.com or call 413.346.1055. We will be happy to help you out.

If you have a return for another reason send it back to us for an exchange, store credit or full refund (less shipping fees), within 30 days of delivery. Returned merchandise must be in its original packaging with tags still attached.

Returns must be accompanied by their order number, reason for return and request for an exchange, store credit or refund.

Items bought on sale or clearance are final sale and cannot be returned for a refund, store credit or exchanged.